“That was a great opportunity for us to allow the engineer-to-order function and quick response to come together. “Quite often, we were dealing with companies that had equipment down for repair or emergencies and needed very quick turnaround,” says Hoehle of the company’s formative years. As it turns out, all three are essentially true, with particular emphasis on service. Numbers like these suggest a few things: that Inpro/Seal charges a premium for its products that its products are of the highest quality and third, that the customer service Hoehle referenced is untouchable. Even today, most of the company’s 75,000 skus (some 50,000) are made only in quantities of one or two, about 30% of which are not stock items. He notes that while much has changed in bearing isolators in this time- the product’s recognition, along with its uses and designs-the lack of standardization remains. Hoehle (pronounced “Hailey”) started with Inpro/Seal 28 years ago. Seeing that this valuable service can be offered successfully- and repeatedly-has been an ongoing mission for Inpro/Seal and its employees. “We look at applications to see what the best possible solution is for that application, and provide it to the customer in the same time frame or less that he could order something out of a parts catalog from somebody else.” This literally means, for example, that an order received by noon or even later on any day can often be in the customer’s hands the following morning. “We are very much an engineer-to-order and customer-service-based company,” says Neil Hoehle, director of sales and engineering.
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